advanced contact solutions

Advanced Contact Solutions (ACS) is the pioneer and leader in Call Centers/BPO in the Philippines.

Since 1996, ACS has been providing its clients with superior customer experience which meets and exceeds our clients targets and expectations. Over the years, we have built the experience and the expertise which our clients have come to expect from our company. ACS has the distinction of being the first and only publicly listed Call Center in the Philippine Stock Exchange (PAXYS). ACS operates within the spirit and letter of the law and in accordance to the strict guidelines of our regulator, the Securities and Exchange Commission. ACS is also an ISO 9001:2000 Quality Systems Certified Company and is involved in a new program which aims to further institutionalize quality as a way of life.

ACS provides our clients with the safety and security in working with a partner who looks at business beyond short/mid term horizons.

COMPANY PROFILE

ACS is one of the pioneers in the Philippine contact center Industry. The company was organized in 1996. Its first facilities were completed in 1997, and the company started commercial operations in 1998. ACS provides Business Process Outsourcing, Customer Service, Financial Services, Inbound Direct Sales and other contact center services to its clients both local and abroad. We add value to our clients' business by managing communications with their customers, building trust & drawing loyalty through total customer satisfaction.

Our Mission

ACS Offers and provides quality and cost-effective outsourcing services worldwide.

We add value to our clients' businesses by satisfying their customers' requirements and by effectively managing their processes so they can focus on their core activities.

Through our quality talents, we provide value to all our stakeholders by achieving sustainable growth and profitability

 Our Vision

To be the global contact center of choice.

By reliably maintaining highly competent and committed individuals who pursue excellence and continuous self-development; by consistently providing a premium quality of service; by nurturing long-term and value-adding business relationships, ACS shall be a leader, benchmark, and driving force in the global contact center industry.

Our Values

Customer Focus.  Strong collaborative partnership with our clients by exceeding established metrics

Integrity.  Respect for oneself and others by demonstrating professionalism and ethics

Accountability.  Accountability for actions and results to clients, employees and stakeholders

Teamwork.  Working well together towards a common goal

Passion for Learning.  Pursuit of personal and professional improvement

Excellence.  Being the best in all undertakings and striving to surpass individual, team, corporate, and industry performance

Where to Find Us

Our company is located in four different locations:

- Head Office: Asian Plaza Building, Gil Puyat Ave. cor. Tordesillas St., Salcedo Village, Makati City

- 9th, 11th, 18th, and 20th floor, Citibank Bldg., Paseo de Roxas St., Makati City

- 9th and 10th floor, Allied Bank Building, Ayala Ave., Makati City

- Light Industry and Science Park, Cabuyao, Laguna

JOB OPENINGS / REQUIREMENTS:

Technical Support Agents (no. of needed manpower: 500)

 ·Preferably with at least 2 years Diploma/Bachelor's/ College Degree in Engineering (electrical/electronic), Computer Science, Information Technology or equivalent

 ·Strong background in DSL networking, computer troubleshooting and computer maintenance

 ·Excellent oral and written English communication skills

 ·Strong customer service skills, preferably with 1-2 years call center experience

Outbound Call Center Agents (no. of needed manpower: 500)

 ·Preferably with at least two years Diploma/Bachelor's/College Degree

 ·Excellent oral and written English communication skills

 ·Sales savvy

 ·Strong customer service skills

Quality Assurance Representatives (no. of needed manpower: 100)

  ·Bachelor's Degree in any field

 ·At least three (3) months QA Experience

 ·Excellent oral and written English communication skills

 ·Preferably with experience in quality management

Customer Service Associates (no. of needed manpower: 500)

 ·Must have reached at least 2nd year college level or a 2-year Diploma/Associate course

 ·Excellent oral and written English Communication skills

Applicant please click here to post your resume. For Lipa Applicant, please click here or visit us online. Thank you very much.

Job Seeker directly post your resume to the company's email address or send it at career launch for our assistance.

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