one global contact center inc.

We are one of the pioneers in the Contact Center industry based in the Philippines. Our expertise lies in outbound-inbound client generation, customer service, business and data processing, technical support and outbound processes across verticals like Timeshare Vacation Ownership Industry and Travel clubs, Retail, Telecom, Website building and optimization, IT and Utilities services to companies primarily in US, UK and Australia.

Our highly specialized BPO expertise enables us to cost-effectively align practical solutions with the specific outsourcing strategies and needs of our client base. In addition to that, we have built a robust infrastructure consisting of state-of-the-art facilities strategically situated at the Antel tower and Orient Square buildings combined to a 33,000 sq ft of operational area with over 1300 strong Filipino work forces catering to 15 top clients located in the business district Ortigas, Manila.

Our delivery platform is further strengthened by the collective experience of our executive management team. Spanning numerous industries and specialties, their proven knowledge provides each client with increased value and a strong framework for success. Clients also derive tremendous value from our ability to consistently provide operational excellence, significant cost reduction and energized partnerships. The entire team, from executives to front-line agents, puts the customer first.

JOB OPPORTUNITIES FROM THIS COMPANY

1. Call Center Agents

Qualifications:

·        With or Without Call Center Experience

·        Wants to earn BIG

·        18 years and above

·        Average Communication Skills

·        At least High School Graduate

·        Loves to work on a Happy and friendly environment

·        Has dreams of living a successful career

·        Aggressive and has a positive attitude

 2. Project Leaders / Account Executives

Qualifications:

·        Male / Female

·        21- 30 years old

·        At least 3 months of experience in the Call Center Industry (Outbound / Inbound)

·        Willing to work on graveyard shift

·        Aggressive and Confident; Good Communication Skills

·        Good Thinking Skills and Creative

 SUPPORT Positions:

1. PHP Programmer

Qualifications:

·        BS Computer Science graduate or any related courses

·        At least 1 year background

·        1-2 years solid Visual Basic 6 experience

·        Has experience in SQL Scripting

·        Knowledgeable in MS SQL 2000 and MS Access

2. PROGRAMMER

Qualifications:

·        Proficient in Visual Basic 6,

·        ASP programming

·        With at least 1 year solid / actual programming experience

·        Has working knowledge in .Net

·        Strong analysis and problem solving skills  

3. Sr. Systems and Network Engineer

Qualifications:

·        BSECE, BSCOE or any IT related course

·        At least 3 years solid experience as a systems and network administrator

·        CCNA and/or MCSE certified would be of definite advantage

·        Working knowledge of operating systems like MS Windows 2000, 2003 and Linux as well as their installation, administration, configuration, maintenance, and troubleshooting

·        Working knowledge of email systems like MS Exchange, Qmail and Postfix

·        Working knowledge of Data and Voice networking equipment, as well as there installation, configuration, and maintenance. Must have exposure to or working knowledge of the installation, configuration, and maintenance processes / procedures of Cisco routers and 3Com switches. Experience in the design, implementation, and maintenance of LAN / WAN required. Kknowledge of BGP, EIGRP, and OSPF routing protocols. Ability to perform IP Address Subnetting and Assignments.

·        Working knowledge of network security.

4. Dialer Administrator

Qualifications:

·        Graduate of BS Electronics and Communications Engineering or Computer Science

·        2-3 years working experience in a call center environment

·        Experience in Predictive Dialer / Stratasoft

·        Knowledgeable in Telecommunications, MS SQL, Data Networking and running Application/Systems

·        Willing to go on shifting schedule 

5. Web Copywriter

Qualifications:

·        Bachelor's degree in Journalism

·        Experience as a business and/or creative copywriter

·        Ability to write persuasive headlines, captions, page descriptions, and marketing text

·        Experience writing keyword rich content for websites

·        Demonstrated experience in HTML

·        General solid research skills, ability to research technical material and strong oral communications

·        Excellent editorial skills

·        Ability to work both independently and as a team player

·        Ability to manage a heavy workload and prioritize multiple projects

·        Must demonstrate extreme attention to detail in prior written works

·        Ability to work under deadline

·        Proficiency in all MS Office PC programs

6. Database Administrator

Qualifications:

·        College graduate, Computer Science, Computer Eng., ECE, or any related field

·        With at least 2 years experience in Database Administration in SQL Server 7.0 on Windows

·        NT/2000. With knowledge in Relation Database Design, Data Warehousing, Linux, Java, or VB is an advantage

·        Knowledge in doing Crystal Report is an advantage.

·         

7. Technical Support Representative

Qualifications:

·        Must possess excellent communication and customer relation skill (Call Center background a plus)

·        Experience in phone-support or remote desktop technical troubleshooting, maintenance and hardware / software installation (Desktops & Networks)

·        Must have a excellent knowledge with Win98, Win ME, Windows 2000 & 2003, Windows XP, and Windows Vista

·        Must have good knowledge in LAN, WAN (e.g. Virtual Private Networking, Windows Server configuration and installations, etc.)

·        Knowledge and or exposure in Oracle, HTML, JAVA, J2EE, Linux and 3rd party software (Norton, McAffee, QuickBooks, etc.) and advantage

8. SEO Specialist

Qualifications:

·        IT graduate

·        6 months to 1-year experience as SEO Specialist

·        Proficiency Microsoft windows, Excel and Word

·        Proficiency with basic HTML coding

·        Strong knowledge in Internet and Web Development technologies: HTML, XHTML, Java, CSS, Flash, ASP and PHP etc.

·        Search Engine Optimization experience is a must

·        Minimum of 1-year organic search experience preferred (Google, Yahoo! And MSN)

·        Must adhere to W3C compliance standards

·        Web servers, DNS, content management systems, and E-Commerce platforms.

10. Link Builders

Qualifications:

·        IT graduate/ fresh graduate.

·        With pleasing personality. (Male)

·        With 50 wpm. 

11. Human Resources Assistants

Qualifications:

·        College Graduate –preferably PSYCHOLOGY Degree

·        Experience in Employee Relations or Compensation and Benefits

·        At least 6 months Experience in Human Resources

·         Willing to work under pressure and extend working Hours

Applicant please click here or email here, to post your resume. Thank you very much.

Job Seeker directly post your resume to the company's email address or send it at career launch for our assistance.

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